CharmingXNova FAQ

1.) Are all bundles really $80.00?   We have a huge selection of $80.00 bundles from 12”-24” 1b Natural Color.
2.) How much are the 30”? New prices for 28” are $100 and 30” are $115.
3.) Are you Hair by NOVA?  Same Hair Company, great hair quality. New name and new owner.
4.) Can I order half bundles? No, we only sell whole bundles.
5.) Do we sell closures and frontal? Yes.
6.) Is the lace on our closures and frontals HD or transparent?  All lace is HD, transparent can be pre-ordered.
7.) Do our closures and frontals come pre- plucked and/or bleached knots?   No, but they all come with free part.
8.) Are all closures $100.00?  No not all, only inches 12-14 are $100.00.
9.) Are all frontals $125.00?   No only 12” are $125.00.
10.) Can your hair be dyed and/or bleached?  Yes, it takes color well. Does not need to be over processed with too much bleach, it colors easily.
11.) How long will my bundles last?  2-3 years, depending on how you care for them.
12.) Do you recommend any special shampoo or conditioner?  Yes, any organic or design essential products, but Our favorites are OGX Renewing + Argan Oil of Morocco Shampoo & Conditioner and One ‘N Only Argan Oil Shampoo & Conditioner.
13.)  Do you use any special oils?  Any Coconut Oil, Argan Oil, Olive Oil, and sometimes Tea Tree oil (for itchy scalp), any oil.
14.) Do you always have 613 bundles on hand?  Yes, we always have 613 bundles on hand straight and body wave. Anything we don’t have on hand can be pre-ordered. 
15.) Can I re-wear/re-use my closure or frontal?  Absolutely, wash it out, deep condition and let it air dry…. Like new. Just be careful when you cut it. 
16.) If I don’t see it on the site can you get it customized me? Yes Indeed!! You will need to pre-order(pay in advance) from us and you will be notified about production and shipping.
17.) Do you deliver locally?  Yes we do, $10 or more depending on the distance. 
18.) Do you sell wigs?  Yes, we have a collection of long and short wigs.
19.) Do you color bundles? Yes, for $30 a bundle.
20.) Do you ship outside of Ohio? Yes we ship all around USA and other countries.
21.) How long will my hair take to be delivered?  1-3 days for order fulfilment, and 3-7 days to arrive. If all items of the order are in stock, hair will ship within 24hours.  
22.) Can I order online and pick up in person? In extreme circumstances if needed. Paying in person at pick up is easiest.
23.) If I am 5’ 6” how long will a 26” and 28” body wave come on me?  Click the SIZE CHART for a visual idea. 
24.) How many bundles do I need?  On average 2-4 bundles, depending on your head size and the fullness you desire.
25.) Do you have a physical store?  No we no longer have a physical location. Pick up is available.
26.) What are your business hours? Monday-Saturday 8am- 7pm. Sunday by appointment 
27.) Do you offer refunds/ exchanges?  For full refunds; exclusions may apply. We will exchange untampered with products and offer a discount for the next time you shop only if approved by management. We will offer a full refund if the issue is due to Charming Char Hair Company, we will need the product(hair) back to issue refund.
28.) How can I contact customer service?  By email By phone (216)-501-3040